March 26th, 2015
If you've ever taken a minute to read our vision statement, you might know: your smiles and your words of kindness are our greatest rewards.
When long-time patient ES sent a surprise fruit basket, I didn't think I could be any more grateful (I'm a huge fruit fan!). After a letter expressing my thanks, however, this sweet surprise was followed by one of the most rewarding notes the practice has ever received. I was ecstatic that ES granted permission to share it with all of you.
"I really wanted to say thank you for the great care that you and your staff provide. There is, of course, first and foremost, professional knowledge and expertise. But beyond that, at your office, there is an element of caring for helping people feel comfortable during procedures that aren't known for comfort. :-) You know (I hope) that I have appreciated, since our first meeting, the way that you practice and care for patients. I also want to send a shout-out to Kim, who does such a nice job of taking care of us, whether on the phone when we're scheduling (or concerned about a dental problem), or greeting us when we come in.
I experience your practice as the best of both worlds: the most modern equipment and care combined with the "old-fashioned" practice of having a community of patients who you remember are people. I'm not sure I'm articulating this well, but thank you."
ES -- you articulated it beautifully. Thank you for your kind words that remind us why we do what we do!